Elizabeth (Liz) Davis, PMP

Woodland Park, CO 80863 (719) 291-7567 Liz Davis

Key Focus Areas

Author of Ezine Article: Key Measures of Success for System Implementation Project Management

Author of Ezine Article: 10 Ways to Ensure CRM Project Failure

Author of Ezine Article: Getting Sales to Use CRM

Summary of Qualifications

Adept at managing all phases of project management and software development life cycle, from needs assessment through testing and system implementation. Skilled at utilizing Customer Relationship Management (CRM) and data management tools to optimize sales, marketing, and customer loyalty. Dedicated to ongoing system optimization and process re-engineering. Possess broad technical knowledge base spanning multiple industries. Experienced in managing client-facing customer implementation projects. Perform well in dynamic and multi-faceted environment. Intelligent, analytical, and articulate project manager, PMP.

Core Competencies

Strategic Planning	Project Management - PMP	Process Re-engineering
Sales Force Automation	Enterprise Resource Planning Systems	Customer Relationship Management Systems
SEO	Client-Facing Customer Implementation Projects	Global Training Programs

Certification

Project Management Professional (PMP), Project Management Institute

Professional Experience

BEACON COMMUNICATIONS, Telecommute 12/2007 - Present

Client Support Project Manager(Freelance)

• Project Manager of Client-Facing Customer Telecommunications Implementations in Dedicated and Switched Environments – Largest network implemented includes 22 new MPLS locations
• Management & Support of DSL Site Implementations for Large Franchise Client with hundreds of sites all over the USA – 214 sites completed, 40 site implementations currently and concurrently in process
• Development of Client Network Diagrams and Telecom Circuit Inventory Tracking
• Development of Training and Work-Flow Process Documentation
• Customer Provisioning consultation, site project management and support
• Evaluation of Telecom Expense Management Systems and development of client business requirements documentation

THE MARKETING SHOP.COM , Telecommute 07/2006 - 09/2007

Web Site Launch and Client Support Project Manager (Freelance)

• New Client Website Launch Project Management
• Client support Project Management
• Manage and Complete website updates using Dreamweaver
• Write and Publish web page articles based on a web content guidelines and Search Engine Optimization Guidelines
• Conducted client systems training
• Creation of monthly Search Engine Optimization (SEO) reporting to client
• Creation of Corporate Marketing Materials

WORKFORCE LOGIC, Projects for GOOGLE, Telecommute 07/2006 – 07/2007

Quality Rater (Freelance)

• Evaluation of Search Engine results for relevancy against keywords
• Identification of spam and malicious sites
• Comparison of internet snippets for key word phrases and user preference

Cenveo, Denver, CO     12/2002 – 10/2005

Project Manager and Team Member

• Led sub-project team of 7 members, out of a total project team of 30 member s, plus individuals from 40+ different print facilities implementing $16 million Hagen ERP system company-wide.
• Served as Systems Team and Data Migration Project Manager, charged with coordination of multiple project schedules across multiple facilities, all with different implementation needs. 
• Managed schedules for up to 7 systems team resources and coordinated all scheduling communication to other project teams involved in the ERP implementation. 
• Completed implementations at 24 facilities between 10/2003 and 10/2005. 
• Left company as part of change in corporate management and massive layoff of 90% of project team.

Mail-Well, Denver, CO     2/2002 – 8/2002

SFA/CRM Implementation Project Manager

• Managed implementations of 2 distinct SFA / CRM software applications, side-by-side, ensuring that systems remained aligned with business requirements and that project was on schedule and within budget. 
• Created business requirements document that outlined business needs and software specifications for vendors to follow in development of their solution. 
• Gained expertise in all processes impacted by project, including: contact management, sales quotation, order management and integration to Hagen (back-office ERP system). 

USA.NET, Colorado Springs, CO    1999 – 2001

CRM System Implementation Program Manager, Project Manager and Systems Analyst

• Evaluated and selected CRM (Customer Relationship Management) system to meet business needs of sales, marketing, and customer service organizations. 
• Directed rapid implementation of CRM application replacing inefficient business processes with scalable and automated solutions. 
• Drew from resources in multiple departments to achieve company revenue and cost reduction goals. 
• Enlisted executive deployment sponsorship, which was critical to project success. 
• Orchestrated training across organization, coordinating multiple programs simultaneously. 
• Continued to match system against corporate business models and goals to ensure user community satisfaction and protect USA.NET’s investment. 
• Acted as key business advocate with Technical Services to analyze, design, and test additional version releases to ensure cohesion between business expectations and product delivery.

Synopsys, Mountain View, CA    1998 – 1999

Sales Commissions System Implementation Project Manager

• Partnered with vendor to develop application specifications outlining business requirements for data integration, compensation plan business rules, and reporting requirements. 
• Managed expectations and relationships with vendor, as vendor’s 1st non-Beta customer. 
• Created test plan from compensation plan unit testing, integration testing, parallel processing and production rollout. 
• Worked with vendor to set up Actuate-based internal Web report viewer. 
• Helped create CD Tutorial for introduction of application at worldwide field sales conference. 
• Integrated project tasks into normal commission processing schedules and coordinated tasks among project team consisting of 14 internal and 4 vendor-supplied team members. 
• Collaborated with manager of commission accounting to re-structure workflow and processes to prepare for transition to new application.

Sales Force Automation Project Manager

• Expedited restructuring of abandoned sales forecasting system implementation project.
• Assessed business needs and worked with vendor and programmers to align system functionality with sales organization’s expectations; project impacted 300+ sales people worldwide. 
• Deployed system worldwide including Web-based training and guides for managers. 
• Initiated and implemented internal support model utilizing resources from corporate help desk, network and database administrators, and project team members handling application-specific hotline calls. 
• Coordinated synchronization efforts worldwide ensuring application compatibility with European and Asian character sets and network response time from Europe, Japan and Asia to USA. 
• Partnered with vendor in beta test release of Asian OS compatible version. 
• Delivered executive staff briefings on project status and deliverables.

Total Life International, Colorado Springs, CO   1996 – 1998

Sales and Training Systems Project Manager

• Designed and published marketing materials, including brochures, manuals, and mailers. 
• Collaborated with Vice President of Marketing to create and implement training programs to distributors; solicited feedback and continuously improved training.

Informix Software, Lenexa, KS and Menlo Park, CA  1991 – 1996

Sales Quotation and Order Entry System Implementation Project Manager

• Managed multiple project plans of diverse scope, which involved business analysis, requirements definition, training, and implementation. 
• Identified global business process inefficiencies and eliminated unnecessary processes. 
• Led smooth worldwide implementation of sales quotation, order processing, and invoicing system. 
• Partnered with programmers and beta testers to integrate all system modules.

Education

University of Missouri, Columbia, MO

Bachelor of Science in Business Administration, 1990

• Major: Finance and Banking and Minor: Economics

University of Denver and University of Phoenix

• Graduate-level coursework: Global Management

Public Speaking

CRM Executive Summit, Scottsdale, AZ, CRM Boot Camp, Denver, CO, and Onyx Software Reference Video

International Experience

Australia, Japan, Korea, New Zealand, Singapore, Belgium, England, France, Germany, Ireland, Italy, Spain, Sweden, Argentina, Brazil, Mexico, and Taiwan